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Care Homes Edinburgh Testimonials

LiN Group care homes in Edinburgh receive a large amount of testimonials from service users and their families.

 

We are delighted to be recommended for the Care Services we offer from our 3 Edinburgh care homes. Please read below some of the testimonials we have received over the years.

"As elderly parents of a daughter aged 46, after leaving many years trying to find suitable supported accommodation without success, we attended an  Open day at Thistle Foundation. They were very interested in our concerns and told us about Redcroft Care and a new project at
Oxgangs Road North and the possibility of a place there if we were interested.
We got in touch with Rajen Mawjee and made an appointment to see him, at the house  which was being renovated to a five bed ensuite home for people  with special needs.  We had looked at several places over a period of time and Lundie House was so much more like a home and close to where we live.
Rajen came to meet our daughter and she was invited over to see Lundie House which went well.Our daughter was very concerned and asked Rajen about agency staff and he assured our daughter he didn't have any agency staff.  She seems to have had problems in respite care in the past.
The staff at Lundie House have always been very attentive and she has always got on well with them. Rajen always answers our concerns and asks us to contact him at any time, which we do. The supervisor is excellent very committed and caring. We can phone at any time for information on any concerns we have and are dealt with. Lundie house is a very happy place, we could not get better." - Mr and Mrs Bell

 

"My son moved from an NHS environment to a bespoke package of care in the community managed by Redcroft Care last year. It took around 15 months of planning and discussions and a lot of hard work by everyone involved to get the house completed.  Prior to this I had done a lot of research and had met up with many care providers in Edinburgh in my search to find a suitable home for my son. I wanted him to be safe, well looked after, happy and have the same opportunities as everyone else.  My son has prader willi syndrome, therefore it is imperative that his condition is managed appropriately i.e a calorie controlled eating plan and daily exercise.  


On meeting Rajen and having several discussions with him after the place for my son was identified and before work started, I had no doubt in my mind Redcroft was the organisation I had been searching for. I was very impressed with Rajen, his wealth of experience, knowledge and the fact that all his staff were given very good training. I liked the way he listened to my concerns and took them onboard. I was also happy that new staff would not be working with my son without shadow shifts before hand and the fact he does not use agency staff.  To me all the above was a big plus for any parent.

Transition

This was expertly planned with each and every person working hard and with my son's best interest at heart.  We were lucky in the fact that his key worker from NHS at that time was amazing and had taken it upon herself to research prader willi syndrome and was able to pass all her knowledge and expertise onto the Redcroft team. This was an amazing help.  Redcroft staff shadowed staff from NHS and care staff from his day center regularly with visits for coffee and lunch at the new house.  All the above helped to make the transition very smooth.

Staff

I have found the staff team good, they are very hard working,think outside the box, creative, engaging and provide first class care.  They cook nutritious healthy food from scratch.  I especially like that my son's emotional needs are focused on and not just his physical needs.  He has a laugh with the staff which is so important. I find the staff very respectful of his personal belongings and he is always well turned out.  His clothes are well cared for and he always looks smart.  I find there is good communication between management myself and staff.  Rajen does not just take a back seat he has a very hands on approach and knows what's happening on a daily basis.

Overall, I am happy with the care Christopher is currently receiving at Redcroft.  Although he has not there been long he has settled in well." - Mrs Mayberry

 

"Prior to my brother going to Redcroft House, he stayed with my mum. He led a very sheltered life, preferring to stay in the house and had a limited social life. He did have some support out with the home – he went out with a support worker once or twice a week but sometimes preferred to stay at home.

When mum died, as a family we were unsure what would be the best for my brother and we bless the day our social worker suggested that we talk to Rajen in regards to a place for him at Redcroft House. On entering for the first time it was like a home from home. As we had never had to do anything like this before we needed to be reassured that we were doing the best for my brother.

 

He has been at Redcroft House since 2009 and he absolutely loves it. Any medical issues are addressed quickly and at all times we are kept up to date with what is going on in his life.

 

My brother is encouraged to decorate his bedroom as he would like and he has family photos and other treasures displayed. He is supported in keeping his room tidy and the staff encourage him to wear the nice clothes he has been given as gifts at Christmas and birthdays. He has even bought a suit which he wore to his nieces wedding. Prior to being in Redcroft House he would not have had the confidence to do this.

 

The residents have regular social activities and as a family we are invited to join in. The Christmas Party is not to be missed!! Our grandchildren love going to this. At the moment holidays are being planned and the residents are all involved. Their wishes are taken into account and there is lots of discussion.

 

In 2009 we were unsure how things would work out for my brother. We had no need to worry at all as my brother has settled into Redcroft House so well. He leads a full and happy life and we have the reassurance that he is being well looked after by the excellent staff. We have no concerns what so ever.

 

As my brother says, it is his home and I think that is the best outcome." - Mrs Burns 

 

For more information about our Edinburgh care services and to arrange a visit, contact the team at LiN Group today.