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Privacy Policy

This Privacy Policy sets out the data processing practices of Redcroft Care Homes Limited. Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 2018.

If you have any requests concerning your personal data or any queries with regard to how we handle your data, you can contact us on 0131 510 8710, or email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Alternatively, you can write to us at:

LiN Group
83 Colinton Mains Rd.
Edinburgh
EH13 9DL

So when and how do we collect your data?

Your personal details are collected when you contact us via email and telephone and when you submit an enquiry via our website’s Contact Us form.

In addition to the above, we collect information automatically about your visit to our website. Please see our Cookies Section for further information.

We process personal information collected via this website for the purposes of dealing with your enquiries. Our legal grounds for doing so fall under the criterion of ‘Legitimate Interest’ as a service provider, and/or for contractual purposes.  

  1. Marketing.

We would like to use your personal data to send you details of products or services we offer that we have identified as likely to be of interest to you.

This information will only ever be sent to you in line with the preferences you indicated when you provided the personal data.

If at any point you would like to opt-out of receiving communications from us, or you would like to change the channels (such as email or post) that we use to contact you, please contact us as stated above.

  1. Third party usage.

There may be occasions when we need to send your data to third parties. We will always try to ensure that third parties respect your privacy and abide by the new GDPR at all times. However, once the data leaves us, it is ultimately the responsibility of the third party to make sure they have processes in place to protect your data.

  1. Retention periods.

We will keep the personal data submitted in connection with your enquiry for 90 days. If this enquiry does not lead to the provision of a product or service and/or the creation of a contract, the information will be erased. 

In terms of personal data we use for marketing purposes, we will keep this data for as long as we are able to market to you. If you withdraw consent or opt-out of marketing communications, we will only keep your contact details to ensure we do not contact you again for marketing purposes.

  1. Data subject’s rights.

You have rights in respect of your personal data, which include:

The right to be informed. This means you have the right to be told about the collection and use of the personal data you provide. This privacy policy sets out the purpose for which we process your personal data, how long we will keep your data, and whom we share your data with. If you have any questions about how and why we process your data, please contact us.

The right of access. You have the right to know whether we are processing your personal data, and a right to request this data at any time. This is known as a Subject Access request. In order to obtain your data, please contact us.

The right to rectification. You have the right to have any incorrect personal data corrected, or completed if incomplete.

The right to erasure. This is the right to be forgotten, allowing you to request that we erase your personal details where there is no valid reason for us to keep it. This is not an absolute right and only applies in certain circumstances.

The right to restrict processing. This is not an absolute right and only applies in certain circumstances. It means we can store your data, but not use it.

The right to data portability. You have the right to move, copy or transfer your personal data from one IT environment to another. This right applies to data you have provided to us and are processing on the legal basis of consent, or as part of a contractual obligation.

The right to object.

You have the right to object to our processing of your personal data based on legitimate interests, or for the performance of a task in the public interest, the dissemination of direct mail, or for research purposes. This comes with the following conditions:

  • Legitimate interest – your objection should be based on your particular situation. We can continue to process your data if we can demonstrate compelling legitimate grounds that override your interests.
  • Direct Marketing – you have an absolute right to ask us to stop processing your data for this purpose. We will action your request as soon as possible.
  • Research – your objection should be based on your particular situation. If we are conducting research where the processing is necessary for the performance of a public task, we can refuse to comply with your objection.

All of the above requests can be made verbally or in writing, and will be actioned within 28 days.

  1. Processing based on consent.

Where we process your personal data based on your consent, you have the right to withdraw that consent at any time without reason. You can opt-out by using the unsubscribe/opt-out in any marketing we send you, or by contacting us.

  1. International transfers.

As part of our processing activities we may have to transfer your personal data outside of the country. We will ensure we have a written data processing agreement with these processors, which adheres to the same level of data protection as here in the United Kingdom.

  1. The right to lodge a complaint to the supervisory authority.

If you are unhappy with any aspect of our data handling, you can register a complaint with the Information Commissioner’s Office here: https://ico.org.uk/concerns/

  1. Statutory/contractual requirement to provide personal data.

The personal data you provide us with is necessary for us to carry out the contract you have entered into with us, or for us to perform our obligations under Statute.

  1. Cookies.

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about cookies at: http://www.allaboutcookies.org/  

We use cookies to identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile.

Most browsers will allow you to turn off cookies. If you want to know how to do this, please look at the menu on your browser, or you will find instructions here: http://www.allaboutcookies.org/

Please note that turning off cookies will restrict your use of our website.

Cookies we use.

 

Data from visits to our website is compiled by Google Analytics. It tracks the pages viewed, as well as information such as keywords typed into the search engine to access the website.

You can disable this by adjusting the browser’s settings to ‘incognito’ or ‘privacy’ mode.

  1. Third party websites.

Our website may contain links to other websites that are beyond our control and are not covered by this privacy policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

  1. Changes to the privacy policy.  

This privacy policy is regularly reviewed and will be updated when necessary. If we make any significant changes to the policy, we will communicate these to you in due course. It was last updated on the 17th May 2018. 

Terms & Conditions

Thank you for visiting our site www.lingroup.co.uk ("the Site").

We hope that you enjoy your visit, but you should be aware that your use of the Site is regulated by these Terms and Conditions. Browsing the Site will constitute acceptance of the Terms and Conditions, so if you do not accept them either in whole or in part, you should stop using the Site immediately. You should also make yourself aware of our Disclaimer. We may vary the Terms and Conditions from time to time and any such changes will take effect from the date of posting on the Site. Your continued use of the Site indicates your acceptance of any changes which we may make to the Terms and Conditions.

Throughout the Terms and Conditions, when we refer to 'we', 'us', 'our' etc, we are referring to the Redcroft Care Homes Limited. When we refer to 'you' we are referring to the user or browser of the Site.

We will be happy to answer any questions that you may have regarding these Terms and Conditions. You can contact us by completing the contact form or any of the other contact methods listed on the contact page of our Site. We are committed to protecting the privacy of anyone who uses the Site and any personal data which we obtain from you as a result of any enquiries will be processed in the terms of our Privacy Policy.

  1. Agreement

Accessing or viewing the Site constitutes your acceptance to these Terms and Conditions. If you do not accept these Terms and Conditions you should EXIT the Site immediately.

  1. Copyright

The content of this Site (except where otherwise stated) is copyright © Redcroft Care Homes Limited. This includes any text, scripts, applets, images, and graphics. You may print or download the content of this site for your own personal use only but all such prints and/or downloads should acknowledge that the material is copyright © Redcroft Care Homes Limited where appropriate. You may cache or store material from the Site for private on - or off - line browsing purposes only.

The distribution or copying of the content of the Site or any part of the Site for any commercial purpose is specifically prohibited other than with the express written consent of LiN Group. A written licence for commercial distribution or copying may be obtained on request on such terms and at such costs as we may determine.

Any trade mark, service mark or other intellectual property contained in or relating to this site are, unless otherwise explicitly stated, the property of LiN Group. The use of such trademarks, service marks or other intellectual property by users or viewers of this site is strictly forbidden.

  1. Newsletters and Event Information

If you wish to be kept informed of forthcoming events and product releases, or if you wish to receive our newsletter, please complete the contact form on our Site. All personal data which you provide to us will be processed in accordance with our Privacy Policy.

  1. Exclusions

LiN Group shall not be liable to you (whether directly or indirectly and whether as a result of negligence or otherwise) in respect of any losses or damage which you may incur as a result of your use of the Site. We would advise that you read the terms of our Disclaimer. We have taken, and will continue to take, all reasonable steps to ensure that the Site and all information which is published on the Site (including all newsletters) is accurate. We cannot however guarantee:

that material, information or data obtained from or through this site is complete, accurate or not an infringement of any party's intellectual or other property rights.

that material, information and data submitted via this site will be fully secure.

that material, information and data obtained from or through this site will meet your requirements.

that your access to or use of this site will be uninterrupted, timely or error-free or that defects in information contained on this site will be corrected.

Please contact us and let us know if you are aware of any inaccuracies, and steps will be taken to correct them.

  1. Hyperlinks

This Site may contain hyperlinks to websites operated by other parties. These links are suggested for information only and our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites. Care is advised in visiting any external sites linked from this Site. No liability is accepted for any information contained on any external site. If you consider that the content of any external site linked from this Site is illegal, immoral or offensive please advise LiN Group using any of the contact methods listed on our contact page.

You should remember that when you link to another site, the terms of use of the external linked site will apply and not the terms of use of this Site.

  1. Alteration of Terms and Conditions

LiN Group reserves the right to update or modify these Terms and Conditions. Any changes to these terms and Conditions will be posted on this Site.

  1. Complaints

If you have any cause for complaint about this Site please contact us.

  1. Severance

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

  1. General

Your statutory rights are not affected.

  1. Jurisdiction

This Agreement shall be governed by and construed in accordance with the law of Scotland, and each of the parties submits to the exclusive jurisdiction of the courts of Scotland.

Disclaimer

This site www.lingroup.co.uk ("the Site") is Redcroft Care Homes Limited. When you view the Site, your visit and any disputes arising from it are subject to this Disclaimer, and our Terms and Conditions of Use.

We have taken reasonable steps to ensure that the Website and all information provided on or through it is accurate. However, Redcroft Care Homes Limited assumes no responsibility for information contained on this Website and disclaims all liability in respect of such information.

We shall not be held liable for any losses you suffer, including any indirect or consequential loss, including but not limited to loss of business or profits or any other financial loss arising out of or in any way connected with the use of this Site.

Redcroft Care Homes Limited are not responsible for the content of any sites directly or indirectly linked to or linked from any pages on this Website. If you consider any linked pages to be inappropriate, illegal or offensive please contact us.

All header images have been edited from Creative Commons images.